Privacy Policy
This Privacy Policy explains how WordNest collects, uses, stores, and protects information when you browse the website, create an account, save assets, download free assets, purchase premium assets, contact support, or use WordNest services.
Privacy overview
WordNest respects user privacy and only collects information needed to operate the marketplace, provide accounts, process downloads, support purchases, improve the website, prevent misuse, and respond to support or legal requests.
This Privacy Policy applies to the WordNest website, account features, free downloads, premium purchases, saved assets, support messages, and related services.
Payment information
Payments may be processed by a third-party payment provider or merchant of record, such as Lemon Squeezy. Where applicable, the payment provider may collect and process payment details, billing details, tax information, invoices, receipts, refunds, chargebacks, fraud checks, and related payment records.
WordNest does not store full credit card or debit card numbers on its own servers. Payment information is handled by the payment provider according to its own terms and privacy policy.
WordNest may store order references, payment status, purchased asset records, download access status, and related transaction identifiers so users can access purchases and so WordNest can provide support.
Information we collect
Depending on how you use WordNest, we may collect the following types of information:
- Account information, such as your name, email address, login details, and account settings.
- Order and purchase information, such as order records, purchased assets, download access, payment status, invoice or receipt references, and transaction identifiers.
- Download activity, such as free downloads, premium downloads, download tokens, access status, and file access records.
- Saved asset activity, such as favorites or assets saved to your account.
- Cart and checkout activity, such as items added to cart and checkout status.
- Support and contact information, such as messages, questions, attachments, and replies sent through the Contact page or support channels.
- Usage and technical information, such as pages viewed, searches, clicks, browser type, device information, IP address, session data, cookies, and similar technical logs.
- Security and fraud-prevention information, such as login activity, access attempts, payment/download misuse signals, and abuse-prevention records.
How we use information
We use collected information to operate and improve WordNest, including to:
- Create and manage user accounts.
- Provide secure access to free downloads and purchased files.
- Process orders, checkout status, downloads, and account access.
- Save favorites and improve user experience.
- Respond to support, license, refund, download, and account questions.
- Maintain website security and prevent fraud, abuse, scraping, unauthorized access, and license misuse.
- Improve search, ranking, asset recommendations, page performance, and marketplace usability.
- Send necessary service messages related to accounts, orders, downloads, security, or policy updates.
- Comply with legal, tax, accounting, payment-provider, and dispute-resolution requirements where applicable.
Service and marketing emails
WordNest may send necessary service emails related to account access, orders, downloads, payments, refunds, support, security, and policy updates. These messages are part of operating the service.
WordNest may send marketing emails, product updates, offers, free asset updates, or newsletter messages only where permitted by law and, where required, with your consent. You can unsubscribe from marketing emails at any time. Unsubscribing from marketing emails does not stop necessary service emails related to your account, orders, downloads, support, or security.
Cookies and similar technologies
WordNest may use cookies, session storage, local storage, and similar technologies to keep users signed in, protect sessions, remember preferences, support cart and account features, measure site usage, improve performance, and prevent misuse.
Users can control or block cookies through browser settings. Some website features, such as login, cart, checkout, saved assets, and secure downloads, may not work correctly if necessary cookies are disabled.
Analytics and performance
WordNest may use analytics or performance tools to understand website traffic, search behavior, asset views, clicks, downloads, and general marketplace usage. This helps improve search results, ranking, content quality, page speed, and user experience.
Analytics information is generally used in aggregated or technical form where possible. WordNest does not use analytics to sell personal information to advertisers.
How we share information
WordNest does not sell user personal information.
WordNest may share limited information when necessary with:
- Payment providers or merchants of record for checkout, payment processing, taxes, invoices, refunds, chargebacks, fraud prevention, and compliance.
- Hosting, storage, email, analytics, security, and technical service providers that help operate the website.
- Support or administrative tools used to respond to user requests.
- Legal, regulatory, tax, payment-dispute, fraud-prevention, or law-enforcement parties when required or reasonably necessary.
- Business transfer parties if WordNest is involved in a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
Data retention
WordNest keeps information only as long as reasonably needed for the purposes described in this Privacy Policy, including account access, order records, download access, customer support, legal obligations, tax/accounting requirements, fraud prevention, security, and dispute resolution.
Order, purchase, download, and license-related records may need to be kept longer than ordinary support messages because they help confirm access rights, license history, refunds, disputes, and tax or accounting obligations.
User choices and privacy requests
Users can update certain account information by signing in to their account where account tools are available.
If you are located in a region with privacy rights, you may contact WordNest to request access, correction, deletion, restriction, or a copy of your personal information where applicable. Some requests may be limited by legal, security, tax, accounting, order, fraud-prevention, or dispute-resolution requirements.
To make a privacy request, contact WordNest through the Contact page and include the email address connected to your account.
Account security
Users are responsible for keeping login details secure and for notifying WordNest if they believe their account has been accessed without permission.
WordNest uses reasonable technical and organizational measures to protect accounts, downloads, and marketplace data. However, no website, server, or online transmission can be guaranteed to be completely secure.
Children's privacy
WordNest is not intended for children under 13 or the minimum age required by applicable law in the user's location. WordNest does not knowingly collect personal information from children. If you believe a child has provided personal information to WordNest, contact support so the issue can be reviewed.
International users
WordNest may be accessed by users from different countries. By using WordNest, users understand that information may be processed in countries where WordNest, hosting providers, payment providers, or service providers operate.
Third-party links
WordNest may link to third-party websites, payment pages, tools, or services. WordNest is not responsible for the privacy practices, content, or policies of third-party websites. Users should review the privacy policies of third-party services before providing information to them.
Changes to this Privacy Policy
WordNest may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of WordNest after changes are posted means the updated Privacy Policy applies to future use of the website and services.
Privacy questions
If you have questions about this Privacy Policy, account data, order records, download access, or privacy requests, contact WordNest through the Contact page.
Contact Support